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Customer Experience

In-flight Services Loyalty Programs Service Quality Feedback Policy Changes Frequent Flyer Programs Seating Arrangements Business Class Service Changes Lounge Access

Singapore Airlines Reclaims Top Spot in Skytrax 2026 World Airline Awards

Passenger ratings that favor carriers in Asia and the Middle East have coincided with fresh scrutiny of Skytrax’s opaque survey methods.

Flying Blue Adds Light, Standard and Flex Award Tiers

Allegiant Adds an Eight‑Seat Front Cabin and Starts Serving Free Drinks

Ryanair Passengers Say They Were Kept on Scorching Barcelona Plane and Charged for Water

United Turns A321XLR Middle Seat Into Paid Table in Economy Plus

United Launches Night‑Before 'Twilight Bag Drop' Pilot at O'Hare

American Airlines to Open Provisions Grab-and-Go Lounge at JFK Terminal 8

Qantas Drops Plan for Dedicated First Lounge at London Heathrow

American Airlines Surprises Los Angeles–Seattle Passengers With U.S. World Cup Jerseys

Alaska Airlines Ends Points and Status on Saver Fares, Raises Partner Award Fees

Southwest Reverses Part of Its 'Customers of Size' Rule

Passenger Opens Pack of Dairy Milk Buttons on easyJet and Finds One Fused, Discolored Lump

British Airways Raises Cash Charges on Avios Reward Flights Starting May 27

Jet2 Curtails In-Flight Food and Retail After Catering Disruption

Cathay Pacific to Close Gates 15 Minutes Before Departure From June 1

Southwest, Frontier and Breeze Expand to Replace Spirit at Orlando

Jet2 Launches 76-Seat ‘Business-Class’ 737 for VIP Charters

Alaska Airlines Adds Santa Rosa Routes and Restores Long Beach–Seattle Link

Lufthansa Launches Economy Basic Fare That Drops Free Cabin Trolley

Cathay Pacific Reopens Revamped The Wing, First in Hong Kong With Tighter Access