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Policy Changes

Southwest Reverses Part of Its 'Customers of Size' Rule

The airline says the update will ease gate confrontations by letting airport agents provide a free adjacent seat when one is available.

Etihad Guest Tightens Award Rules With 72‑Hour Blackout and Miles‑Only Refunds

Southwest Tightens Policy for Plus-Size Flyers, Requiring Extra Seats to Be Bought Upfront