Overview
- Jet2 told customers some flights had no onboard food, drinks or Jet2shop sales after an external operational issue, leaving some unable to buy snacks, soft drinks or duty-free items.
- The carrier cancelled pre-booked meals and said refunds are being issued automatically to the original payment method, typically within three to five working days.
- Passengers were advised they could bring cold snacks and soft drinks bought after security, though hot food and hot drinks are not allowed for safety reasons.
- Local reports point to a problem at Jet2’s Middlewich Retail Operations Centre, which stocks the catering trolleys used on flights across the network.
- Jet2 says its full onboard offering should return in the coming days, which would ease pressure for summer holiday travelers using hubs such as Stansted.