Business ❯ Marketing ❯ Brand Strategy

Customer Experience

Menu Simplification Service Enhancements Membership Benefits Product Innovation Omnichannel Retailing Starbucks Sales Promotions Global Appeal JetBlue Premium Offerings Thrill of the Hunt

3 ARTICLES

2w ago

Starbucks Begins $1 Billion Push to Remodel Thousands of Cafés Into Community Lounges

The company says the overnight, low-cost store 'uplifts' are meant to bring customers back into warm, social spaces and to help improve margins tied to a $2 billion savings plan.

7 ARTICLES

3mo ago

McDonald’s to Test CosMc’s-Inspired Drinks in Over 500 U.S. Restaurants This Fall

6 ARTICLES

last yr.

Pret A Manger Trials Dine-In Shop Format for Hybrid Workers

5 ARTICLES

last yr.

Klarna Rehires Human Agents After AI-Driven Service Falls Short

3 ARTICLES

last yr.

Mytheresa Reports 13% Sales Growth and Prepares for YNAP Acquisition

9 ARTICLES

2y ago

Peloton Introduces $95 Activation Fee for Secondhand Bikes

Customer Experience

Starbucks Begins $1 Billion Push to Remodel Thousands of Cafés Into Community Lounges

McDonald’s Tests Google‑Powered ArchIQ at Five U.S. Drive‑Thrus

McDonald’s to End Self‑Serve Soda Fountains Nationwide by 2032

Choice's Ascend Collection Tops 500 Hotels as New U.S. Openings Lead Expansion

Oceania Cruises Goes Adults-Only for All New Reservations

Mastercard Launches Ultra-Premium World Legend Card in Brazil Above Black Tier

Starbucks to Phase Out Mobile-Only Pickup Stores by 2026

Starbucks Sees Continued Sales Slump and Phases Out Pickup-Only Cafés

McDonald’s to Test CosMc’s-Inspired Drinks in Over 500 U.S. Restaurants This Fall

Pret A Manger Trials Dine-In Shop Format for Hybrid Workers

Klarna Rehires Human Agents After AI-Driven Service Falls Short

Mytheresa Reports 13% Sales Growth and Prepares for YNAP Acquisition

Peloton Introduces $95 Activation Fee for Secondhand Bikes