Business ❯ Finance ❯ Banking

Customer Service

Account Management Customer Experience Digital Banking User Experience Community Banking Support Services Service Outage Technical Issues Customer Impact In-Person Banking

7 ARTICLES

5d ago

HSBC Australia Admits It Failed Customers and Agrees to AU$35 Million Penalty

Evidence of delayed fraud controls alongside long investigation times raises questions about whether banks can be held civilly liable for scam losses.

3 ARTICLES

4w ago

Santander Confirms 60‑Day Check and 90‑Day Payout for £180 Switch Bonus

3 ARTICLES

4w ago

Santander UK Sets Sunday Deadline for £1,000 Savings Prize Draw

18 ARTICLES

4w ago

Lloyds Weighs Scrapping Halifax Brand as Reports Point to July–October Phase-Out

12 ARTICLES

last mo.

Customers Bank Strikes Multiyear OpenAI Deal to Build AI Agents for Lending, Deposits and Payments

3 ARTICLES

last mo.

Nationwide Adds Cash Deposits at 3,000+ PayPoint Stores

4 ARTICLES

last mo.

Lloyds Clarifies Email Alerts After Complaint Over Paper-Only Preference

6 ARTICLES

2mo ago

RBI Issues Unified E‑Mandate Rules for Recurring Payments, Including Cross‑Border

4 ARTICLES

2mo ago

BCP Temporarily Shuts Mobile Banking and Yape for Scheduled Maintenance Early Sunday

Customer Service

HSBC Australia Admits It Failed Customers and Agrees to AU$35 Million Penalty

Santander Confirms 60‑Day Check and 90‑Day Payout for £180 Switch Bonus

Santander UK Sets Sunday Deadline for £1,000 Savings Prize Draw

Lloyds Weighs Scrapping Halifax Brand as Reports Point to July–October Phase-Out

Treasury Launches Independent Review Into Access to Face‑to‑Face Banking

Banamex Taps René Pimentel to Lead New Corporate and Investment Banking Unit

Santander, NatWest, Lloyds and Halifax to Shut 52 UK Branches by End of May

Bank Rep Hung Up on Pope Leo During Account Update Call

Santander Said to Plan Retirement of TSB Brand After Takeover

Bank Representative Hangs Up on Pope Leão XIV During U.S. Bank Call

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Customer Service

UK Banks to Shut 52 High Street Branches in May as Digital Use Rises

Santander Completes Near-£3bn TSB Takeover to Form a Top-Three UK Bank

Banco Nación’s 30% Supermarket Payback Runs as Cuenta DNI Sets May Discounts

Lloyds Confirms Monitoring of Premier Accounts as Switch Offer Deadline Nears

Lloyds Adds 80,508 to App Glitch Tally as Goodwill Payouts Grow

Customers Bank Strikes Multiyear OpenAI Deal to Build AI Agents for Lending, Deposits and Payments

Nationwide Adds Cash Deposits at 3,000+ PayPoint Stores

Lloyds Clarifies Email Alerts After Complaint Over Paper-Only Preference

RBI Issues Unified E‑Mandate Rules for Recurring Payments, Including Cross‑Border

BCP Temporarily Shuts Mobile Banking and Yape for Scheduled Maintenance Early Sunday

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Customer Service