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Customer Experience

Southwest Ends Open Seating as Assigned Seats and Tiered Fares Take Effect

The overhaul aims to broaden appeal and lift revenue by tying seat choice and boarding priority to new fare bundles.

Air Canada to Shift Entire 737 MAX Fleet to Rouge by 2026 as Carrier Unveils North American Cabin Overhaul

WestJet Makes Seat Recline A Paid Perk On Refitted 737s

United Briefly Grounds U.S. and Canada Departures for Second Time in Two Months

Southwest Airlines Sets Jan. 27, 2026, for Assigned Seating and Eight-Group Boarding