Business ❯ Aviation ❯ Airlines

Customer Experience

Loyalty Programs Service Quality Frequent Flyer Programs Service Changes Service Improvement In-flight Services Premium Services Service Enhancements Seating Arrangements Passenger Comfort

Virgin Atlantic Speeds Starlink Rollout, Free Wi‑Fi Starts on A350s in May

The accelerated plan signals rising pressure to match rivals in a market shifting to low‑orbit Wi‑Fi.

American Joins Bag-Fee Hikes With Extra Costs for Basic Economy

United Introduces Tiered Premium Fares With 'Base' Business Class

United MileagePlus Overhaul Goes Live With Fewer Miles for Non‑Cardholders

American Airlines Weighs Seatback Screens and LEO Wi‑Fi Overhaul

United Introduces ‘Relax Row’ Couch-Style Economy Seats for 2027 Launch

Spirit Files Chapter 11 Plan to Exit by Early Summer With 76–80-Jet Fleet

GOL Sets Long-Haul Push From Rio With New Lisbon, Orlando and Paris Routes

WestJet and Virgin Atlantic Switch On Reciprocal Loyalty Redemptions and Earning Across Codeshares

Air India, Lufthansa Group Sign MoU to Build Joint Business Linking India and Europe

American Airlines Flight Attendants Picket HQ After No-Confidence Vote as Pilots Press Board on CEO

Frontier Moves to Right-Size Fleet, Returning 24 A320neos and Deferring 69 Airbus Jets

EasyJet Winter Loss Widens to £93m as Expansion Costs Bite

American Airlines Forecasts 2026 Rebound After Profit Slump, Citing Premium Pivot

Southwest Ends Open Seating as Assigned Seats and New Size Policy Take Effect

Southwest Ends Open Seating as Assigned Seats and Tiered Fares Take Effect

United Lifts O’Hare Schedule to Record 750 Daily Flights in Gate Fight With American

El Al Launches Two-Week 'Flight with Peace of Mind' Cancellation-for-Credit Offer

Southwest Tops WSJ 2025 U.S. Airline Rankings as Delta Falls to Third

American Enables Online AAdvantage Bookings for Aer Lingus Awards