Overview
- The Ipsos BVA poll, released Tuesday, found 51% said it was easy to discuss mental health with a chatbot, compared with 49% for healthcare professionals and 37% for psychologists.
- Commissioned by France’s privacy watchdog CNIL and insurer Groupe VYV, the survey covered 3,800 people aged 11–25 in France, Germany, Sweden, and Ireland.
- About 90% had used AI tools before, often citing constant availability and a non‑judgmental tone, and more than three in five described AI as a “life adviser” or a “confidant.”
- Despite rising chatbot use, young people still turn first to those close to them, with 68% saying friends are easy to talk to and 61% saying the same of parents.
- The findings sit alongside concern over care quality and safety, as experts warn LLMs struggle to read emotions and a Florida lawsuit accuses Google’s Gemini of fueling paranoia that preceded a man’s suicide.