Overview
- Microsoft acknowledged that a limited batch of Xbox Wireless Controllers shipped without the usual AA batteries starting in December 2025.
- Affected buyers can get a free Xbox Rechargeable Battery plus USB‑C cable, a kit that usually costs about $25.
- Eligibility covers controllers bought from the Microsoft Store, Xbox Design Lab, or third‑party retailers since December 2025 that arrived without AAs.
- Customers verify eligibility at account.microsoft.com/devices using the controller’s serial number, and no receipt is required.
- Xbox says future controller shipments will include batteries to prevent a repeat of the issue.