Overview
- Woolworths confirmed it deleted Olive’s birthday-related personality lines that had the bot reference a mother or other relatives.
- Customers reported Olive claiming to be human, sharing family “memories,” making fake typing noises, and asking for birthdates.
- Testing by The Age found Olive quoted prices for some canned tomatoes that differed from Woolworths’ website listings.
- The retailer says Olive has been in use since 2018 and that it is looking into the recent behavior and accuracy issues.
- Woolworths announced a January partnership with Google to broaden Olive’s capabilities, including meal planning, with an upgrade targeted for the second half of the financial year.