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Wildfires Disrupt European Holidays as Rules for Refunds and Claims Are Clarified

Consumer guidance determines when hosts must refund stays and explains how insurance and claims procedures will decide who pays for losses

Overview

  • Widespread summer wildfires have forced evacuations and interrupted holiday stays across parts of Europe, leaving many travellers unsure about refunds and lost belongings.
  • If an accommodation is closed because of fire damage or an official administrative order, guests are entitled to a full refund from the provider.
  • When a property remains open and undamaged, professionals are not legally required to refund bookings, so travellers should cancel at least 48 hours before arrival and keep proof of the cancellation.
  • Travel cancellation insurance, multi‑risk home (MRH) policies and some bank card protections may cover cancellations or damaged items, but coverage depends on each contract and claims must generally be declared to insurers within five days.
  • Accommodation businesses must carry mandatory professional insurance that can cover fire-related costs, yet indemnity outcomes can vary and insurers may reduce payouts when contractual conditions such as required brush clearance are not met