Overview
- The central cooling system at Disney’s Wilderness Lodge failed beginning Thursday afternoon on June 18, and the outage persisted through June 19 with repairs ongoing into the weekend.
- Guests and eyewitnesses reported in-room temperatures in the upper 80s to low 90s and rising humidity inside the grand lobby, while the National Weather Service issued a Heat Advisory with heat‑index readings above 105°F.
- Disney paused or canceled reservations for signature table‑service restaurants including Storybook Dining at Artist Point and Whispering Canyon Cafe for June 19 and June 20, though quick‑service Roaring Fork and the Boulder Ridge Villas wing were reported operational.
- Resort staff and engineering crews were on site and executives visited the property as Disney offered to move affected guests to other Walt Disney World hotels or provide compensation such as free nights, but the company has not disclosed the mechanical cause publicly.
- The outage raises immediate health and guest‑satisfaction concerns for vulnerable visitors and could produce wider operational and reputational fallout if Disney does not publish a repair timeline and technical explanation soon.