Overview
- Westconnect sent letters warning that household fiber connections could be shut down or removed if customers do not hold an internet contract, prompting widespread worry among former Eon-Highspeed subscribers.
- Consumer adviser Michael Gundall of Verbraucherzentrale Rheinland-Pfalz says the letters read like aggressive advertising and that ending a telecom contract does not by itself cause an existing fiber house connection to disappear.
- The company can request return of leased ONT devices named in the notices, but the physical fiber line remains in place and users can obtain or buy alternative ONT equipment to keep service.
- Customers do not have to resume a contract with Eon-Highspeed to use the Westconnect network because third-party providers already offer tariffs on the same network.
- Advice from consumer groups urges recipients not to sign new contracts under pressure and to object to Westconnect's use of their data for advertising, a step that can stop targeted marketing approaches.