Overview
- CROW’s 2025 OV-Klantenbarometer names the Waterbus the highest‑rated service with an 8.8 as riders praised its speed and friendly crews, while the national public‑transport score held at 7.8.
- The survey, conducted by Ipsos I&O for CROW, gathered about 115,000 on‑board responses across buses, trams, metros, trains, and water transport.
- Noord-Holland’s bus network remained well regarded with scores of 8.0 in Noord‑Holland Noord, 7.6 in Haarlem/IJmond, and 7.7 in Gooi & Vechtstreek, and operator Connexxion/Transdev is examining the slight dips in the latter two areas.
- Zuid-Holland says it is investing to make travel more attractive by adding buses, speeding up busy links, and keeping a low per‑kilometre fare.
- Among regional trains, the Alphen–Gouda service led its peer group with a 7.9, reflecting passenger credit for punctual running and helpful staff.