Overview
- The outage began in the Boulder Ridge Villas building and left guests with extremely low water pressure and toilets that would not flush, according to multiple guest reports that say the problem started on Saturday, August 8, 2026.
- Disney moved some affected guests to nearby Disney Vacation Club resorts, including Saratoga Springs and Old Key West, to provide accommodations with working water.
- Resort staff distributed bottled water, directed guests to public restrooms, and opened pool-area showers as interim measures while repair crews worked on the problem.
- Reports say Disney has offered refunds, point adjustments or gift cards to impacted guests, though details and who qualifies have varied and no corporate statement detailing compensation has been released.
- The outage is the second major infrastructure failure at Wilderness Lodge this summer, following a wide air-conditioning breakdown in June, raising questions about aging systems at long‑standing DVC properties.