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Wang Tulum Owner’s Sharp Reply to Google Review Goes Viral After “Open Your Own Restaurant” Retort

In messages to a reporter, the owner defended a house chili oil recipe, asserting that customer tastes differ.

Wang Tulum's window and a bowl of dumplings in red chili oil.
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The post, shared by @whizwang featuring screenshots of the review and the owner’s reply, later went viral on X.
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Overview

  • Google Local Guide Anvita Kotha left a three-star review saying the dan dan noodles and chili-oil dumplings at Wang Tulum were not spicy, while praising the matcha latte and the outdoor setup.
  • The owner publicly replied that the restaurant does not cater to individual tastes, calling the expectations “self-entitled” and telling the reviewer to open her own restaurant.
  • Screenshots of the exchange were reposted on X and drew widespread attention, with one outlet reporting the share had about 1.3 million views after circulating online.
  • In new comments to Today.com, the owner described the chili oil as a secret blend using olive oil with Asian and Mexican chiles, said the shop sells more than 1,000 dumplings daily, and asked who to believe when some diners find it too spicy and others not spicy enough.
  • Coverage notes divided reactions to the tone of the response and points to a pattern of similarly blunt replies in past Google comments, despite the restaurant’s 4.7-star rating.