Overview
- Vodafone attributed Monday’s nationwide disruption to a non‑malicious software issue at a vendor partner and said the network has fully recovered.
- More than 130,000 problem reports were logged at the peak on Downdetector, with Netblocks noting a national event affecting broadband and 4G/5G data.
- The failure began shortly after 3pm and also knocked out Vodafone’s website, app and customer service lines, with residual user reports continuing into Tuesday morning.
- MVNOs using Vodafone’s infrastructure, including Voxi and Lebara, experienced knock‑on problems during the outage.
- Consumer experts note Ofcom’s rules may allow compensation in some cases, though short outages typically fall below thresholds, and business groups warned of potential operational impacts such as delayed payrolls.