Overview
- Visa, which unveiled the suite Wednesday, introduced tools for merchants, issuers and acquirers to streamline how charge disputes are prevented, reviewed and resolved.
- Merchant tools include a pre-dispute Resolution Network to intercept cases early, Dispute Recovery Manager that uses generative AI and win‑rate scoring to automate representment, and an Order Insight update that adds Compelling Evidence 3.0 to counter friendly fraud.
- Issuer and acquirer tools add Dispute Intelligence for predictive guidance, a Dispute Doc Analyzer that summarizes merchant documents and auto‑fills fields, and a Dispute Case Manager that centralizes workflows across card networks.
- Availability is staggered: Dispute Intelligence is live, Doc Analyzer reaches issuers in late April 2026 and is live for acquirers, the Case Manager targets North America general availability in 2026, and the Resolution Network and Recovery Manager expand through late 2026.
- Visa says it handled about 106 million disputes in 2025, up roughly 35% since 2019, as industry data show rising chargebacks, a typical $74 merchant cost per dispute, and U.S. fraud losses that can multiply to $5.75 for every $1 lost.