Overview
- A Reddit post shared a Steam Support message telling an affected buyer they could choose any standard-edition game as an apology for a delayed Steam Controller delivery.
- Valve said only a small number of orders were sent to the United Kingdom by mistake and the carrier GLS is working to redirect them to the correct addresses.
- The customer who posted the message said they chose Forza Horizon 6 to be added to their Steam library.
- The exchange drew wide praise online because Steam let customers pick any standard-edition title in their region rather than offering store credit or a fixed list.
- The Steam Controller launched in May 2026, sold out quickly, and moved to a reservation system, which raised fulfillment pressure during the rollout.