Overview
- Universal Orlando has taken out the self-service ticket kiosks at Universal Studios Florida and Islands of Adventure and put up signs that point guests to a QR code.
- Scanning the code opens a Universal webpage in a phone browser where guests enter the purchaser’s last name and confirmation number to pull up tickets.
- The new flow removes on-site printing, so guests who already have tickets on their phones can walk straight to the gates.
- The rollout came with no formal announcement, and reporters observed only fresh paint and signage with no broader entrance redesign so far.
- Coverage frames the change as part of a wider move to digital ticketing that cuts kiosk upkeep and paper use but leaves guests without a self-serve backup, pushing those with dead phones or missing emails to staffed windows and inviting tweaks based on feedback.