Overview
- United launched a pilot this week at Newark Liberty International Airport that lets eligible app users pre-order food, drinks and travel essentials for pickup at their departure gate.
- The test operates on up to nine designated gates in Terminal C (C125–C138) and covers both domestic and international departures.
- Passengers receive a push notification or email with a menu, orders are prepared by OTG partners including Nonna’s Kitchen and Victory Grill, and items are placed on a marked pickup shelf near the gate.
- United plans to bring the program to Houston later this year with national restaurant brands and more pickup or direct-to-gate options while collecting customer feedback to judge wider rollout and possible seatback integration.
- The service aims to save connecting travelers minutes and extend United’s app-driven offerings, but its success depends on reliable timing, accurate gate assignments and passenger views on price and food quality.