Overview
- At Marseille-Provence, the Marseille–Marrakech service, which departed at 1:50 a.m. Sunday after a Saturday night schedule, left 83 travelers behind after passport-control bottlenecks.
- Four days earlier at Vatry in the Marne on April 14th, a separate Ryanair aircraft took off empty when no security-screening team was on duty, stranding 192 booked passengers.
- Marseille airport says the border police lacked staff, while a police source disputes any shortage and reports that some frustrated travelers broke alarm boxes to reach the tarmac and try to block the plane.
- Airports have opened investigations and told affected travelers to file claims, and Ryanair may file against the airport, which says it could then seek recourse from the border police.
- Ryanair is refusing compensation by citing events outside its control and missed gate closure, and consumer advisers note EU rules allow refunds or rebooking but often exclude payouts for security or border-control failures.