Overview
- Carol Hutchins was stopped at Manchester Airport in October 2025 after staff found her scooter battery had no visible identification label.
- TUI said it had emailed its Conditions of Carriage multiple times, which tell customers to show the battery type, watt-hour rating, and manufacturer instructions.
- An airport duty manager arranged a replacement scooter at the Fuerteventura resort, and TUI offered two later flights plus goodwill vouchers.
- Hutchins and her daughter declined the options because she did not feel safe traveling without her own scooter, leaving her more than £1,000 out of pocket.
- TUI guidance permits non‑spillable or lithium batteries within set watt-hour limits, bans spillable wet batteries, and requires spare batteries in the cabin, with specs available from the maker or the British Healthcare Trades Association.