Overview
- A viral video from late May showed Sukhmaniya of Jangalpara village carrying her 90-year-old mother-in-law to the Central Bank of India branch in Mainpat after the elder’s pension stopped over incomplete KYC.
- Reports vary on the distance walked, with local outlets citing roughly 3–9 km over forest paths and streams, and a passerby recorded the journey that drew national attention.
- Bank and local officials completed the woman’s KYC at the branch and released about four months of unpaid pension — reported as roughly Rs 1,500–2,000 — after the visit.
- Officials said monthly doorstep delivery through the Bank Mitra scheme will resume for the household, and authorities pledged to restore home payments for those unable to visit branches.
- The case has prompted political criticism and public outrage and highlighted how mandatory biometric/KYC checks, weak transport and lapses in local delivery can block tiny but vital benefits for elderly and immobile people in tribal areas.