Overview
- The passenger arrived for an Oct. 29 flight from Manchester to Fuerteventura, where staff refused carriage of her mobility scooter.
- Airport staff said the scooter’s battery lacked any visible identification label, so it could not be cleared to fly under safety regulations.
- TUI says an on-site manager sought a replacement scooter and offered two alternative flights and goodwill vouchers, which were declined.
- The company says its Conditions of Carriage detailing battery labelling and documentation were sent multiple times after the Oct. 23 booking at its Doncaster branch.
- Local reports say she missed a roughly £1,400 holiday and remains out of pocket, with no refund or further resolution reported.