Overview
- Operations resumed on Feb. 26 after three days of closure, with safety confirmed for unaffected cars while the problem unit remains out of service for further checks.
- Operator and manufacturer said a cable became entangled with a stabilizing roller, damaging it and leading to a control-panel fuse melting.
- Contributing factors under review include the cable’s twist direction and strong winds, and countermeasures include fitting roller covers and additional inspections.
- On Feb. 22, twenty passengers were trapped for about five and a half hours without injuries and were rescued by aligning an adjacent car and bridging the emergency doors with a steel plate.
- Roughly 1,200 visitors were temporarily stranded on observation levels, the emergency intercom in the car did not function, the elevators are Toshiba-made, and two cars had prior stoppages in 2015 and 2017.