Overview
- Users across multiple states have submitted large numbers of outage reports to Downdetector indicating loss of T‑Mobile home internet service.
- T‑Mobile's main Downdetector page showed roughly 1,100 reports and separate T‑Mobile Fiber and Lumos pages have seen sudden spikes in user complaints.
- T‑Mobile has not posted an official incident update and its Help X account is directing users to private messages instead of providing a public timeline.
- Affected customers report hour-plus hold times to reach support and at least one agent described the problem as widespread with no estimated time for repair.
- Downdetector aggregates user-submitted reports and the recent Lumos spike matches T‑Mobile's recent acquisition of that regional fiber provider, which helps explain overlapping complaints.