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Thisbank Launches in UK With Human Support and 3.76% Easy-Access Rate After Rebrand of JN Bank UK

The Step One Money–backed lender carries over JN Bank UK’s 2018 licence alongside an existing customer base into a branchless savings push.

Overview

  • Thisbank debuts following the 2024 sale of JN Bank UK, with Step One Money UK holding a 75% stake and injecting about £20m in early 2025.
  • Launch products pay 3.76% on easy access and 3.99% on one- to five-year fixed terms, with deposits from £1 up to £500,000.
  • The bank operates without branches, promising human-to-human phone support and no AI chatbots for customer service.
  • It retains the original UK banking licence and serves more than 45,000 lending customers carried over from JN Bank UK.
  • The company pledges to avoid loyalty penalties for existing savers, signals ISAs and more products to come, and targets consistent front-runner pricing rather than short-term teaser deals.