Overview
- Suchitra Krishnamoorthi wrote on X in the early hours of Thursday that she is suffering severe acidity and that a past hospitalization for ulcers was not paid by ICICI Lombard because she allegedly did not declare the condition when buying the policy.
- ICICI Lombard replied on its official X handle saying it had already addressed the earlier matter and asked Suchitra to share claim details by direct message if she has submitted a new request.
- Suchitra says the insurer is now asking for doctors' certificates to prove she did not have ulcers at the time the policy started and has called for a legal review of the qualifications of insurer-appointed doctors.
- There is no independent public record confirming the claim decision beyond Suchitra’s posts and the insurer’s brief X reply, and ICICI Lombard has not publicly answered the specific allegations in detail.
- The dispute highlights common fault lines in health insurance over pre-existing conditions and retrospective proof, and it shows how social media can turn a consumer claim into a public reputational and legal issue to watch for future filings or regulatory scrutiny.