Overview
- Customers who bought FIFA World Cup tickets months earlier reported emails in mid‑June 2026 saying the sellers could not deliver the tickets, risking them missing matches.
- Many buyers who tried to use StubHub’s replacement option saw messages such as “Replacement tickets unavailable,” leaving refunds or uncertain one‑hour‑before‑kickoff transfers as the only paths shown.
- Local news calls to StubHub preceded several rapid fixes, with the company arranging replacement tickets minutes or hours before kickoff in multiple reported cases.
- Affected fans say replacement seats or last‑minute alternatives were often far costlier than their original purchases, and some were forced to buy much more expensive tickets elsewhere.
- StubHub says every order is backed by its FanProtect Guarantee and blames the event organizer’s new app and tighter transfer rules for delays, while promising to investigate and penalize sellers who fail to deliver.