Overview
- The streamer posted on X that Microsoft acknowledged his account was compromised and then sent an email saying the company had permanently suspended the account to prevent misuse, making the action irreversible.
- The shared email states files stored in OneDrive are no longer accessible and that certain purchases, including Minecraft, cannot be recovered on a new account.
- The user says the deletion wiped about 25 years of data and thousands of dollars worth of digital Xbox games, and he has said he is considering legal action.
- Microsoft has not issued a public statement about the claim and independent verification beyond the user’s posts and email has not been published.
- The incident follows a July Brazilian small-claims ruling that ordered Microsoft to restore a locked account, a legal development that could shape future consumer challenges to platform recovery policies.