Overview
- Met Office weather warnings remain in force, with lows near −12.5C, snow and ice causing power cuts, travel disruption and school closures.
- British Gas says it is preparing for roughly 60,000 requests for heating and water system help this week due to the cold snap.
- The company urges basic checks for failed heating, citing common faults such as frozen condensate pipes, low boiler pressure and timer resets.
- Customers who call before 11am can receive a same-day engineer visit, with advice to insulate pipes and to thaw frozen lines carefully or contact a plumber for bursts.
- Guidance highlights bill-cutting steps such as smart thermostats and draughtproofing, with further relief expected from April billing changes and existing discounts for eligible households.