Overview
- The couple, Ghulam Nabi Fafoo and his wife Raja Begum, say SpiceJet denied them boarding on a Delhi–Srinagar flight on July 8, 2024 despite completed check‑in and valid boarding passes.
- A Srinagar consumer commission issued an order on June 9, 2026 directing SpiceJet to refund the original fare of ₹10,078 and pay ₹52,000 in compensation, a total of just over ₹62,000.
- The complaint says the airline returned the couple’s checked baggage only after several hours, leaving them stranded overnight at Delhi airport and forcing them to buy costlier IndiGo tickets the next morning for ₹13,450.
- The commission concluded SpiceJet showed a deficiency in service and adopted an unfair trade practice, and it explicitly acknowledged the couple’s mental pain, harassment and financial loss.
- News reports do not include a statement from SpiceJet or say whether the airline has paid or appealed the order, and the case highlights how consumer commissions can award refunds and compensation for airline service failures.