Spotify Says Premium Ads Glitch Is Fixed After Accounts Showed as Free
The company called the ad interruptions a temporary account-status fault, reiterating that paid plans are not being intentionally served ads.
Overview
- On March 18, some paying subscribers reported hearing ad breaks as the mobile app displayed their plan as Free even though account pages still showed Premium.
- Spotify Support acknowledged a live issue affecting certain Premium and Basic users and suggested logging out and back in as a workaround.
- After initially investigating, Spotify later said the problem had been resolved for everyone and advised a re-login if ads or missing features persist.
- User reports on Twitter/X and DownDetector documented the spread of the malfunction before some subscribers saw service return to normal.
- Addressing speculation from prior isolated incidents, Spotify emphasized this was not a policy change to introduce ads for paying customers.