Overview
- The public clash followed repeated delays to SpiceJet flight SG 151 and its cancellation on Saturday, June 13, after the aircraft due for the service was diverted to Kolkata.
- SpiceJet confirmed the cancellation was caused by adverse weather at Bagdogra and watch-hour constraints and said passenger safety remained its top priority.
- The carrier has immediately suspended the female staff member seen in the viral video and sent her for refresher training, according to the company statement.
- Passengers at Bagdogra alleged poor post-cancellation handling, including lack of hotel accommodation and undercooked food, while CISF security personnel stepped in to calm the scene.
- The incident joins earlier April disruptions and could deepen reputational pressure on SpiceJet and invite closer public and industry scrutiny of its on-ground operations.