Overview
- The District Consumer Disputes Redressal Commission (Mumbai Suburban) held that offering only a single burger and fries was an inadequate arrangement for the prolonged wait.
- The panel emphasized that airlines must provide meals, refreshments, water, relaxing areas, and timely updates to passengers as required by Civil Aviation Requirements.
- SpiceJet argued the delay stemmed from operational and technical reasons and cited extraordinary-circumstances clauses, but it failed to produce logs or communications proving adequate care.
- The order grants Rs 50,000 for expenses and mental agony plus Rs 5,000 in litigation costs, declining the complainant’s request for Rs 4 lakh.
- The July 27, 2024 flight departed on July 28 after roughly 14 hours, and the ruling was issued last week with details released Monday.