Overview
- At a WDR forum in Gelsenkirchen, CEO Michael Klotz apologized and said the bank is also a victim, drawing sharp criticism from affected customers over security and communication.
- Police chief Tim Frommeyer called the perpetrators highly professional, said more than 350 investigators are on the case, and reported over 600 public tips with a months‑long probe expected.
- The bank said 140 safe‑deposit boxes were not breached and that customers with those boxes can begin scheduling access starting the week after next.
- An 11‑member unit, EG Gitter, is coordinating inquiries in Niedersachsen after break‑ins in Wilhelmshaven and Stuhr, where witnesses reported three men in blue overalls fleeing in a dark car.
- Disputes over liability are escalating as some customers sue and challenge a reported €10,300 coverage ceiling for box contents, arguing protections were inadequate.