Overview
- INCIBE confirms an active email scam that claims a €552.97 payment and funnels users to a spoofed portal that steals identification and banking data.
- The Guardia Civil amplifies the warning, flagging telltales such as non-.gob.es sender domains and invitations to reply, which official notices do not allow.
- Consumer group Facua reports member complaints as Mi Carpeta Ciudadana adds prominent warnings on its website and mobile app.
- Authorities describe realistic trappings designed to deceive, including official logos, administrative language, fictitious case numbers and loading screens to create urgency.
- Guidance urges users to avoid links and access the service directly, seek help via INCIBE (017, WhatsApp 900 116 117 or the online form) or 012 to verify notices, and if data were submitted contact the bank, preserve evidence and report to police.