Overview
- The DGT activated the free, nationwide 018 service for people affected by road crashes after years of calls from victim groups.
- Trained social workers, psychologists, and lawyers staff the line and can stay with severe cases for up to one year.
- The hotline runs every day from 8 a.m. to 9 p.m. and offers help in 50 languages plus Spain’s co-official languages.
- People can reach the service by phone, WhatsApp, email, or a form on the DGT website.
- The DGT also launched a Jerez Grand Prix traffic operation that uses helicopters, drones, and about 450 Guardia Civil traffic agents.