Overview
- The change ends Southwest’s prior practice of offering a free extra seat at the airport or issuing post‑flight refunds when space allowed.
- Refunds for the additional seat will be granted only in limited circumstances, typically when the flight is not full.
- Eligibility details include purchasing both seats in the same fare class and submitting any refund request within 90 days of travel.
- Passengers who arrive without a required second seat may be rebooked if no adjacent space is available on their original flight.
- American and United already enforce similar policies, while Canada’s domestic flights follow a “one person, one price” rule that bars extra charges.