Overview
- Keolis confirms the new fare gates have been out of service for about a week and were seen wrapped in plastic with no restoration timeline provided.
- The Jan. 25–26 storm brought more than 20 inches of snow and bitter cold, with wind-driven snow reaching the concourse and affecting all gate banks.
- Keolis and vendor Scheidt & Bachmann are assessing the weather impacts and formalizing a plan to restore reliable operation at South Station.
- Conductors are continuing manual ticket checks on trains to and from South Station while the gates are offline.
- The gates debuted in late December to curb fare evasion, drew complaints about glitches and congestion, and similar installations at Back Bay and Ruggles are planned for later in 2026.