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ServiceNow Stock Sells Off Despite Earnings Beat, Raised 2026 Outlook and New AI Tie-Ups

AI disruption fears eclipse ServiceNow’s raised outlook.

Overview

  • Q4 revenue rose 20.5% to $3.57 billion with adjusted EPS of $0.92, both topping LSEG estimates, as subscription revenue reached $3.47 billion.
  • The company guided fiscal 2026 subscription revenue to $15.53–$15.57 billion and Q1 subscription revenue to $3.65–$3.66 billion, with Moveworks contributing roughly 100 basis points to growth.
  • ServiceNow deepened AI integrations, making Anthropic’s Claude a core model in its platform and announcing a multi‑year collaboration to embed OpenAI models across enterprise workflows.
  • The board authorized an additional $5 billion in share repurchases, including an immediate $2 billion accelerated buyback.
  • Shares fell roughly 10%–11% Thursday in a broader software sell‑off tied to concerns that AI could erode traditional SaaS models, even as analysts largely kept positive ratings and some trimmed price targets.