Overview
- At Knowledge 2026 on Tuesday, ServiceNow unveiled Project Arc in early preview, an autonomous desktop agent that runs in NVIDIA’s OpenShell sandbox under AI Control Tower oversight to complete multi‑step work on a user’s computer.
- ServiceNow deepened its Microsoft partnership as AI Control Tower tied into Microsoft Agent 365, a new hub for AI agents inside Microsoft 365, with ServiceNow AI specialists slated to appear in the Agent 365 Marketplace later this year.
- The company extended governance to data centers by making AI Control Tower part of NVIDIA’s Enterprise AI Factory validated design, giving customers policy controls, live monitoring, and cost tracking for large AI model workloads.
- To measure real‑world performance, ServiceNow and NVIDIA released NOWAI‑Bench as open source, including EnterpriseOps‑Gym for multi‑step workflow tests and EVA‑Bench for voice agents, with NVIDIA integrating the suite into its NeMo Gym tools.
- ServiceNow also expanded a multi‑year pact with Lenovo to fuse device intelligence and workflow automation, while a day earlier executives set goals to top $30 billion in subscription revenue by 2030 and lift Now Assist ACV to about $1.5 billion in 2026.