Overview
- ServiceNow will integrate OpenAI’s GPT-5.2 into the Now Platform to power autonomous agents across IT, HR, and customer service.
- The companies plan to co-engineer real-time voice capabilities with goals that include direct speech-to-speech interactions, alongside document-to-data automation and desktop and legacy system control.
- OpenAI technical advisors will work with ServiceNow engineers on custom, directly integrated solutions aimed at faster, measurable business outcomes, according to Bill McDermott.
- Financial terms were not disclosed, and ServiceNow is expected to share additional details on its January 28 earnings call.
- Analysts frame the deal as a design-in win for OpenAI and a step in ServiceNow’s expansion beyond IT, noting recent acquisitions such as Armis, Veza, and Moveworks as well as execution and partner-support risks and growing competition in voice models.