Overview
- Santander confirmed the yearly paper Statement of Fees will no longer be posted from August 2026 and customers will not receive an automatic annual paper breakdown.
- Customers who want a full annual view of charges must log in to Santander’s Online or Mobile Banking or consult each account’s Fee Information Document to see fees such as overdraft charges and card-abroad fees.
- Santander says digital copies will generate email alerts, remain available online for up to seven years, and can be downloaded or printed on demand.
- The bank points to a long-running paper-free push and says 9.2 million customers already use online statements, framing the change as part of wider efficiency drives at Grupo Santander.
- Consumer impact could be significant for people without reliable digital access because Santander will stop sending the consolidated annual paper summary, so customers should check their app, set email alerts, or print records for their files.