Overview
- Santander said its mobile app was back online before 10 p.m. Friday after intermittent failures that began around midday, and the bank issued a public apology.
- Scotiabank acknowledged temporary problems in its mobile app the same day and advised customers to use ScotiaWeb, branches, ATMs, alliances, and correspondent networks.
- Downdetector logged a peak of roughly 1,148 simultaneous Santander reports near noon with 96% tied to login issues, while most Scotiabank complaints focused on its mobile app.
- User reports concentrated in major metropolitan areas including Mexico City, State of Mexico, Jalisco, Nuevo León, Mérida, and Tijuana.
- Neither institution provided a technical explanation for the incident, and Mexico’s consumer agency Condusef offers an online process for filing banking complaints.