Overview
- Users across Mexico reported the Santander mobile app failing to open accounts or process transfers, with many seeing the error message that said they had no internet connection.
- Downdetector logged more than 600 problem reports for Santander México, with clusters in Monterrey, Guadalajara, Mexico City, Querétaro and Cancún.
- Santander told reporters it did not have official incident reports even as complaints grew on social media.
- Expansión advised customers to call the 24/7 helpline at 55 5169 4300, noting callers may need a client number, card digits and a phone PIN to reach an agent.
- The disruption hit on a common payday in Mexico, which left some customers unable to check balances or move funds when they needed quick access.