Overview
- Municipal officials separated the worker from his post and launched an internal investigation after the clip spread on social media.
- The video shows him talking to his phone, promoting supplements and praising drinking water instead of watching four live camera feeds.
- City authorities confirmed he was the only operator on that shift, which left the surveillance room without active monitoring.
- Residents expressed anger and called for tighter staffing and closer supervision of personnel in the monitoring center.
- The hub opened in 2022 as Santa Fe installs an AI-based system reported 90% complete with more than 400 cameras, which still depends on alert human operators.