Overview
- Salesforce unveiled the AI-heavy Slack overhaul Tuesday in San Francisco, detailing 30 new features centered on a far more capable Slackbot.
- Reusable AI-skills let teams define a task once, such as building a budget or drafting follow-ups, then run it on command with shared, customizable templates.
- Slackbot now acts as a Model Context Protocol client, routing requests to Agentforce or connected apps so it can pull data, trigger workflows, and create files without app switching.
- The agent can transcribe and recap meetings, watch desktop context like calendars and active work, and learn user habits to personalize help, with all monitoring opt-in and clearable by the user.
- The new capabilities are included on Business+ and Enterprise+ at no extra consumption cost, with a limited rollout to free and Pro tiers starting in April, as Salesforce positions Slack as an operating layer that deepens use of its wider platform.