Salesforce Launches Headless 360 to Let AI Agents Use Its Platform Directly

Overview

• Headless 360 exposes Salesforce, Agentforce, and Slack as APIs, Model Context Protocol tools, and command-line interfaces so third-party agents like Copilot, Gemini, and Claude can pull data and run tasks.
• Salesforce is shipping a large developer bundle that includes over 60 MCP tools and more than 30 preconfigured coding skills, with some outlets reporting more than 100 tools and skills in total.
• The new Experience Layer renders rich, clickable UI pieces such as status cards and rebooking flows inside clients like Slack, ChatGPT, Claude, Gemini, Teams, and other MCP-ready apps.
• AgentExchange debuts as a marketplace that surfaces 10,000 Salesforce apps, 2,600 Slack apps, and about 1,000 Agentforce agents and MCP servers from partners including Google, DocuSign, and Notion.
• Exact pricing and usage caps are not disclosed, and reporting suggests customers will likely pay based on agent activity as Salesforce responds to industry pressure to serve AI agents rather than traditional user interfaces.